1 reviews | Active since Jun 2015
Takealot needs to replace my Camera
I bought a Canon 5D with 24-105mm Lens Bundle from Takealot on the 25th of May. On the 12th of June the camera was showing Error 30 when I tried to take photos. I phoned Takealot on the 12th of June and they arranged for the camera to be picked up and returned to the suppliers to be fixed or replaced. I received a return number and everything. Then I simply did not hear anything from Takealot. I went online to check my return order and it simply said \Cancelled". I phoned Takelot and they said their suppliers were out of stock. I am a professional photographer studying towards my Master's degree at NMMU and I need the camera uregently by latest this Friday the 26th. I expect that Takealot replaces the Canon 5D MIII as well as the Canon 24-105mm Lens for the same amount I paid for the bundle. They have both items in stock. """
We're sorry to hear about the troubles you experienced with your new camera and can understand your concern considering you use this for work. As per our returns policy, when returning a defective product we'll replace the exact product and where a replacement product is not available, your account will be credited or refunded. If you're returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.
We've instructed our complaints team to liaise with our returns department to get insight into the outcome of your return and to get in touch with you to clarify and hopefully resolve this matter.
Sincerely,
takealot.com
Best regards,
We're sorry to hear about the troubles you experienced with your new camera and can understand your concern considering you use this for work. As per our returns policy, when returning a defective product we'll replace the exact product and where a replacement product is not available, your account will be credited or refunded. If you're returning a sale product, the reduced price paid at the time of the transaction will be refunded back to you.
We've instructed our complaints team to liaise with our returns department to get insight into the outcome of your return and to get in touch with you to clarify and hopefully resolve this matter.
Sincerely,
takealot.com
Best regards,