Takealot needs a help line

I strongly feel Takealot should have a platform where you can directly communicate to support, I issued a refund on a product that I was not happy with, as usually, takealot's refund process is quite efficient in terms of collecting the undesired product and reviewing it, however, no word on when the funds will be paid back, and no word on store credit etc. On top of that, one of my orders has already been delayed twice after indicating that they have stock in Cape Town, all of a sudden, they don't. Now I'm basically sitting here, my order that I needed to get this week, it's been delayed to next week without any explanation as to why, then after I issued a refund, they took back the product without providing me with my refund. So I paid R1200.00 for something that I was not happy with, returned it, and they are keeping the product and my money. Where I understand that under the consumer act, the company is allowed to review a product and statement and make their decision on if they want to issue the refund or not, but why are they still keeping the unwanted product? Either give my back my money or give me back my product and communicate what's happening with my refund.