Takealot need better couriers

I've been buying from Takealot for many years now, including the past 3 that I've been in my current residence. Unfortunately, my latest two orders have left a bad taste in my mouth now..

Order ***4 (23 March 2021, I forget the drivers name, it was an unbranded bakkie): the courier called me and said for some or other reason that he couldn't get right to me gate, he then asked me to come out and collect my parcel from him, After ending the call and walking outside, I saw that he was about 50m away up the hill, sitting it a sideroad. Then, before leaving, he spent a few minutes complaining about some other lady in Howick that he has to deliver to again, including sharing details that I wouldn't dare re-share here.

Order ***9 (18 May 2021, Preesan Chetty, Vanrick Couriers, identified by TrueCaller): he just called me now to say he couldn't find my address. When I asked if he could just use a navigation app, he said he did and that he's now sitting in a sideroad (by name I identified this as the exact same place as the previous courier). When I said I was at work but my girlfriend could receive the parcel, he then asked if I could get her to walk up the road.. Suffice to say, the result of the conversation was that HE would walk down the road to my gate and deliver the parcel as intended.

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Unfortunately this is not something that Takealot themselves can control, it's the courier that delivers our items. But since the customer doesn't arrange the courier, the mental association is with the shop at which the order was placed.

Suffice to say, going forward, I will most definitely be looking at other online shops a lot more often than Takealot..

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Note: I can't find a "customer care" or "complaints" email address for Takealot, and they haven't claimed their name on HelloPeter.