takealot must refund me because they cannot replace my mashing machine.

i bought i did return the washing machine because it was not working then they have sent me a message that my return was declined because i have return the wrong order my question was how can i buy and washing machine and return an electric fryer. they return the fryer and i returned it back and receive an email that they will do some investigation even today I'm still. I'm waiting. I'm so heartbroken and i will not let my R5200 go to drain.