Takealot - Most Unprofessional

On 5 Feb '20 I logged a return / exchange of a faulty tablet. Not getting any feedback after more than a week, I checked the tracking. The charger was not included but I got no notification of this issue. I immediately took the charger to the pickup point in Faerie Glen and ask the person recieving it to sent me an email to confirm recieving it. I'm still waiting for this confirmation!! A week later I got a call from a courier company. The driver was at the pickup point but apparently the are refusing to accept the package. I drove there and recieved the package from the courier, expecting a new tablet. It was the broken tablet and I noticed that there was no charger in the box. I took it pickup point and tried to get answers to why this is happening. Nobody could answer me. On 25 February I checked the tracking. The tablet was at the warehouse and they wanted to know from me where the charger was?!?!? I contacted the help desk and requested a refund. It was obvious to me that this company's right hand didn't know what the left hand is doing. Today is the 8th of March. They are still looking for the charger and there is no sign of my refund. During the past week I've called the helpdesk countless times requesting to speak to a manager. Every time I was promised that some-one will contact me. I'm still waiting for that phonecall. I've spent 100's of Rands on phonecalls and all I got were empty promises and lame excuses. And they are stll looking for the charger!!!!! I've sent various emails asking for assistance. Again only empty promises or no reply!!!! The most infuriating reply I recieved constantly: We fully understand your frustration. Realy?!? And then you do nothing about resolving the issue?!? This is the last time I'll ever do bussiness with Takealot. Return reference: RRN-7f2e-5c41