TAKEALOT MORE WORRIED ABOUT THEIR SOP, AND THEIR SERVICE RATING, THAN THEIR ACTUAL SERVICE

Not for the first time, Takealot.com fluffed my order.

I ordered 2 CCTV cameras – Outdoor 3.6mm.

I collected it from the usual pickup store. When I got home and checked, I discovered the error **They gave 2 cameras *OF THEIR CHOICE* (cheaper than what I ordered, by the way)**

The next day I go to the pickup store and try to return the goods, and get the whole SOP which I need to follow for a return…and I’m thinking, You made an error, I am in your pickup store trying to return your error and I get the whole sch**** of your workflow SOP and your T&C’s

But here’s the caveat… I get home and log the return per the Takealot SOP. Later during the day, I receive the usual mufty-flufty standard apology email from one of their CSR’s… followed shortly afterward by a SECOND EMAIL ASKING ME TO RATE THE SERVICE OF THE CSR WHO SENT ME THE APOLOGY EMAIL. ???? Really? You must have a head-injury, Takeaolot team!!!