Takealot More (than what's fair) Theft

I signed up for the one month free Takealot more trial and this morning at 00:35am, I saw a charge for R99.00 came off my card. I thought I had forgotten to cancel in time, and so they charged me for another month, so I immediately cancelled my subscription and wrote their help department a letter, stating that I have not used any benefits of the free subscription and requested that they refund me the R99.00.

I got a response back stating that I missed the cooling off period and they do not do refunds. I then checked my timeline accurately and realised that I got a welcome letter from Takealot more when I signed up for the free trial on the 7th October 2025 at 14h35. The charged my card on the 7 November 2025 at 0h25. So this means they charged my card 14 hours before they were supposed to, and that I am still in my free trial. I spoke to a lady Monica, who refuses to listen to what I'm saying, despite the proof of email showing date and time. They have now caused me to lose not only R99.00 but also a whole day of work, for which I will hold them responsible for. I asked her to escalate the matter to her supervisor and I await her response. I have always loved Takealot, but this has left a very bad taste in my mouth. Businesses - choose your staff carefully, they are the face of your business! Takealot, shame on you, sort this out man!