1 reviews | Active since May 2016

19 Aug 2016, 13:20

TAKEALOT - more like TAKEANOT

<p>I will advise no one to ever use this site; the make empty promises. I bought to suitcases two weeks ago, they delivered it on Wednesday, the one was damaged and I logged a exchange the next day - they come to pick the damaged one up, but no news on the exchange. <br /><br />Now Im leaving on holiday on Wednesday and I dont have a suitcase, because I used this useless site!<br /><br />Utterly dissapointed</p>

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Replies (1)
takealot.com
takealot.com's reply19 Aug 2016, 20:15
Official

Hello marisa-hayes,

We sincerely apologise for the the manner in which your return was handled. Our returns process is a highly efficient smooth sailing system and we are sorry that you have had a negative experience with us.

Thank you for taking Melissa from our complaints departments call today and allowing her to take action to get this matter rectified. We will keep you posted on your request.

Regards

Takealot.com