Takealot ****ming me my MONEY!

I purchased a 7piece skateboard protective gear... long story short my daughter won't be needing this gear since we decided on buying her a different gift, hence we logged the return. It was dropped off at Fourways pick up point in good order on Sunday late afternoon. In the week I received an email that was rather vague in terms of the reasons the return is/was rejected, and a picture which I honestly dont see what my attention is being drawn to and i am not sure what is damaged or broken what i am certain of is the FACT that the item was returned in good order! and I've since requested that I am provided with their escalations department contact details as I want to take the matter up.

I want a REFUND/CREDIT and if anybody who deals with escalations at TAKEALOT I would appreciate that I am contacted as I refuse to take accountability of something I have no knowledge of or to keep an item that I don't need and is said to be damaged. So what must I do with an item that I did not damage?

I am talking to different people via email and none of them is giving clear details they are either too quick to ask for my address so they can send back the item THAT I DO NOT WANT or say they have referred the matter one up!