TakeAlot messed up my order

My name is Donna Motsepe and I ordered a laptop TakeAlot.com in the 17th March 20222. The order arrived on the 4th but it was in a small box that looks like a cellphone package. I immediately notified the delicery guy of the wrong order and he explained the return policy to me which I did and folowed. The order was collected the next day (5th) which I also insisted that it was collected the next because they were telling me about 3-5 days and I refused since it was their mistake. It's been 5 days since the wrong order was collected from me and nobody is saying anything to me infact, I'm the one calling almost every day trying to track my order. I've explain the urgency of my order as my daughter needs it for school. I've been sent from pillar to post and no one is going out if their way to help speed up the process. I've expressed numerous times how urgent this is and my daughter falling behind on her school work. I'm angry and frustrated because I'm always calling them and they make their lack of incompetence my problem. I've spent time and money trying to this laptop to my daughter ASAP but theu are not willing to fix the mess they created.