Takealot mess

I recently bought a smart watch which included the ear buds as a gift for my 10 year old daughter. After a couple of weeks the watch did not want to charge or go on. I requested that it be returned. After this I received an email stating that they fo not have the same product in stock so it would either have to be repaired or I can chose a refund, I had to respond within 24 hours. Not even 20minutes later I received an email stating they will credit account. I then rep**** on the first email saying I did not even chose an option but received the request for a refund. I only wanted the watch to either be fixed or replaced. I have been going back and forth with them regarding this and the responses are getting worse. Never experienced this kind of service from Takealot before. I don't even know what to do next because my emails are not being read properly.