Takealot ****mers

Takealot is a **** I ordered two parcels the only one was delivered but status shows all delivered I called courier that delivered one parcel instead of two they advised other parcel was damaged and returned to Takealot for the pass 11days am calling Takealot to have the order cancelled and refund my money but they can’t assist me I spoke to Buhle.M , Milan.M , Eliot.N , Robin.G , Simone.A , Thabo.N, Phelokazi.M and unfortunately even the manager cant help me come the 25th my account will be debited for a parcel I didnot receive you guys you are so unprofessional and ****mer as you work with ur courier company to **** us for 11days am using my airtime to call and no one is assisting me to cancel this order even after the courier informed them that parcel was damaged and not delivered to me