Takealot ****mers

I ordered a birthday gift for my daughter and collected it from a pickup point on Saturday the 6th of June. I then tested the product on Sunday 7th June and found it to be faulty. Cracked screen to be exact. I then returned the product on Sunday 7th June and requested a replacement. Takealot then sends me an email saying that the return was declined after product evaluation. How is a cracked screen return declined? R600 paid and a serious struggle to get hold of someone from Takealot. What a **** of a business. I should've rather ordered from an international competitor...