takealot ****mers

I am writing to formally express my dissatisfaction regarding the handling of my return request for my iPhone 11, which has been experiencing persistent performance issues.

On January 11, 2025, I initially logged a return due to the device overheating and becoming extremely slow when hot. After inspection, I was informed that the supplier found no fault and the device was returned to me. However, upon using the phone again, the same issue persisted. I captured evidence of the overheating problem, including a screenshot of the warning message stating that the device is overheating and cannot charge.

I then requested another return, providing the necessary evidence. Despite this, the supplier once again reported that no fault was found and is now returning the device to me. This means I am being forced to use a phone that clearly has a defect and does not function properly.

Furthermore, I am facing conflicting responses from both Takealot and the supplier. While I purchased the device from Takealot, I am being directed to the supplier, who in turn claims that Takealot is responsible for resolving the issue. This lack of accountability is both frustrating and unacceptable.

I request immediate intervention to ensure that this matter is properly addressed. I expect a thorough resolution, as I cannot continue using a device that does not function as intended.

For reference, my return request numbers are:

First return: MRRN-5AYVW-6WZJ

Second return: MRRN-D560Y-ZBQJ

Please provide a clear and final resolution to this matter at your earliest convenience.