TAKEALOT MELTDOWN

i am an avid Takealot supporter for many years enjoying excellent service. however this time, Takealot have totally eroded my confidence in their capabilities. Ordcdered 16 cameral security kit. installed by technician, control box found to be faulty. returned box on 6 November with technician report. Takealot insisted on WHOLE kit being returned - as this was management policy. explained cameras and cabling already done. took 3 weeks and 5 calls for them to agree would accept control box only. no stock to replace with current supplier . I phoned supplier direct- Technolab in Limpopo claimed never received from takealot but would replace when received. Morephone calls to Takealot who seemed paralysed and unsure where product was. eventually claomed had control box back and was singed of as complaete on 30 December. guess what no box delivedred. phoned in on 6 January AGAIN was told out on delivery with Fast and Furious would be delivered by close of business that day. you guessed it No delivery. Phoned in today 11 January-14th time- and total confusion. no record of delivery BUT ITEM NOW IN STOCK and said return cancelled on 30 December . TAKEALOT MANAGEMENT note - this is atrocious service, where are you when the system crashes as has obviously happened here .? Where is the follow up- sending me mesages telling me how sorry the process has taken so long and how important i am DOES NOT SOLVE THE PROBLEM. Same as putting up a sign Potholes Ahead i am a loyal customer stretching back many years who has bought a vast amount of product from you. my fear is you have grown so fast that management has grown in the other dirction-fat, lazy and ***********. Please resolve my issue and your obvious system failures James Smith ***