TAKEALOT ****MED ME

takealot ****med me R10500 WHICH I USED TO PAY MY PHONE AND THAT PHONE GAVE ME PROBLEMS, NOW THEY ARE REFUSING TO REFUND ME OR REPLACE MY PHONE,ITS BEEN OVER 21 DAYS STIL NOTHING, I JUST WANT MY MONEY BACKSO I CAN GO BUY A PHONE SOMEWHERE ELSE