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Sylvia P
1 reviews | Active since Nov 2014
17 Nov 2022, 13:40
Takealot manup
Ordered goods to be delivered on the 15th of November. It was delivered all right but not to me, the app says a certain Denis, I don't know a Denis. I have been calling, sending emails, all I get is 'we still waiting on feedback' Today is the 17th..still waiting on feedback. I have spoken to Thaakira, Sean who said the on the 15th that he compared the coordinates and it looks like the driver delivered my parcel to the wrong address. I also communicated with Leigh, Siphokazi same story. How long does it take to get a hold of the driver who delivered my stuff to wrong address. I'll be taking this a step further if I don't get the necessary assistance soon. order ***
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Sylvia P's updateReviewer Update
17 Nov 2022, 15:36Finally one of your staff members 'remembered' to call the driver and voila the matter has been resolved . It was a misunderstanding . Your drive was very apologetic Why couldn't they do it that day when I called. Takealot, it's either your office staff must go for training in customer service, not certificates or degrees, just pure Ubuntu or they just don't grasp the meaning of customer service... Please don't fire the driver, he's good
SP
Sylvia P's update17 Nov 2022, 15:36
Reviewer Update
Finally one of your staff members 'remembered' to call the driver and voila the matter has been resolved . It was a misunderstanding . Your drive was very apologetic Why couldn't they do it that day when I called. Takealot, it's either your office staff must go for training in customer service, not certificates or degrees, just pure Ubuntu or they just don't grasp the meaning of customer service... Please don't fire the driver, he's good