NB
Nick B

1 reviews | Active since Feb 2014

16 Sept 2016, 18:02

Takealot management are just bullies.

<p>I'm truly shocked at what Takealot has become. The team at Takealot, "Specifically Ian Strydom and Leanne Petersen" have shown me how far backward Takealot has gone over the 6 years we have dealt with them.</p> <p>Even after making it abundantly clear that I'd be better off with the faulty product than with a credit, they still proceeded to bully us into either accepting a credit, or waiting an indefinite amount of time for a replacement that may never come to fruition.</p> <p>They truly don't care about customer satisfaction, and make it sound like they're doing the customer a huge favour by even offering a credit.</p> <p>I refuse to be bul**** into accepting a credit for a fraction of the item's replacement cost.</p> <p>I was better off with the faulty item having never returned it to you in the first place.</p> <p>I sincerely hope that anyone reading this thinks twice about purchasing an expensive item from Takealot. They are not the same company they used to be.</p>

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Replies (2)
takealot.com
takealot.com's reply16 Sept 2016, 18:18
Official

Hello d233t,

We are so sorry that you are not satisfied with our returns process and the service delivery offered.

We thank you for all feedback given and do hope that in time your trust in us will be restored.

Regards

Takealot.com

NB
Nick B's update16 Sept 2016, 18:23
Reviewer Update

How can my trust in your company possibly ever be restored after this?