Takealot makes you pay for delivery, then don't deliver

I placed an order on 28 December 2025 for a fridge with scheduled delivery for Saturday 3 January 2026 for which I paid extra delivery fees. When I checked the status of the delivery it was changed to Monday 5 January 2026. They want to deliver when there is nobody at home & they make you pay for Saturday deliver, then never deliver. Very upset & dissatisfied due the fact that there is a reason for requesting the Saturday delivery & I have paid for it. I contacted Takealot on 3 January & got a reply at 10 am to inform me that my delivery query was escalated. Since then I haven't had any other feedback. I've sent numerous emails requesting response, no luck. I feel this is very poor customer service. I would not recommend Takealot & I will NEVER support them again.