TAKEALOT MACHINE WORTH R10 000 - unable to locate and resolve issue with returned item

I also shop with Takealot for the ease of delivery and peace of mind. But since I returned my coffee machine (which is still under waranty) on 8 June 2022 it has been a struggle. At this stage, I am trying to locate the physical machine (which cost R8 800 a year ago) and NOBODY is able to confirm to me they have the machine, and confirm with me that it has to be returned to the supplier. Both myself and the supplier has been emailing and phoning Takealot since Monday 18 July to locate the machine and resolve it ourselves. But Takealot customer care on *** (who also cut me off!) tell me to wait even longer, the machine is at the warehouse and they are busy investigating it, but there is NO way to speak to any person to confirm the machine is with them and that I myself can come and collect it as they cannot seem to resolve the issue. I have been without proper coffee since 8 June - that is 6 weeks - and that should explain my anxiety levels at this stage. VERY VERY UNHAPPY with the fact that I cannot reach Takealot by email or by phone and get this resolved!