TAKEALOT LOST MY RETURN ITEM AND REFUSES TO REPLACE OR REFUND!!!!!!

Worst service ever! I purchased a set of 3 rechargeable lights in December 2022. One of the lights later became faulty and I logged a return on-line for the one light to be returned and replaced. On 11 May 2023 the light was collected by Takealot and I received a confirmation sms of the collection. I later phoned Takealot as I heard nothing from them and they said that I should return the other 2 lights too as they were purchased in a set. On 16 May 2023 the other two lights were collected and I received a confirmation of collection per sms. A couple of days later I phoned again to follow up on the return only to be informed that after the 2 lights were collected on 16 May 2023, they were misplaced and now missing. Since then I have been phoning at least once a day and every consultant paints the same story......"I will follow up....I promise....they are still investigating where the items are....they will get back to me....." I tried logging complaint at Takealot but unable to do so. They dont let you log a complaint. They dont let you talk to a Manager. I explained to them that it is not my fault that they lost the items....they should just replace it. But they don't care. They never phone back. I am getting the feeling that they are trying to keep me on a line in order not to replace the items because they don't know where it is or trying to delay in refunding me. I have been purchasing from Takealot since forever but you can be sure that I will NEVER EVER purchase ANYTHING on Takealot again!!!!!!!