Takealot lost my purchase!

On 13th July I purchased furniture that coming from JHB warehouse to CPT, with a delivery date of the 17 July. On the 17th July I called the call centre to confirm that my purchase is still on track to arrive that day- i was advise that it is still on its way and will be delivered directly to me and not go to the warehouse. on 18th July i called to asked why my purchase has not been delivered yet and to find out when i could expect it, i was then told that it has been scanned in to the Monteque warehouse and as soon as it gets dispatched, i will receive an SMS confirming that it is on it's way-nothing had been delivered to me. On Monday 20th I called again to find out where my package is as up until that point nobody had notified me that it was going to be late (I wouldn;t have known this if i had not reached out to Takealot multiple times), i was then advised that my package didnt have a tracking number on it anymore and that it has been lost in transit! When I had asked how this could have happened, i could get no answers- call centre agents also unwilling to pass on manager's direct numbers. Really pathetic service, reactive instead of proactive. i have now been given an option to either do a replacement order or get a refund. When stating that i would like a replacement order and my order to be fast tracked as it was their mess up, i was told that they unfortunately cannot help me with that and that i would need to wait out a further 7-9 days. Really disappointing service completely unwilling to reach out and assist!