Takealot lost my order

Takealot has taken more than 11 days to deliver. They keep promising they will but they can't find my package or give me a date. If they cared about their clients they would've reordered from the supplier and found the package on their own time. If they just sent me what I ordered I wouldn't complain. But they make false promises and don't see it through. They ignore my emails and reply that they take full responsibility. That was two days ago.

They promised me a deliver date five days ago. Still don't have anything and not even an idea when I will get my order.

Honestly disappointed that they lose packages and make the customers pay for their mistake. They also didn't even suggest repaying delivery costs. I am greatly inconvenienced by their reluctance to take the punch for their mistakes.