TAKEALOT LOST MY LOYALTY

Ive been a good customer at Takealot for years. My first option in purchasing something online but I recently had the worst experience with Takealot and its staff.

I purchased a phone on the 1st of March 2022, a YP Hawei. When it arrived it was not what I expected the phone to be. I then requested a return on the same day, the driver came a day after. Collected the phone...there was no contact made to me after 4 days, I later called in to find out about the refund. I was told that the phone had a scratch...HOW? ive had it for 2 days and at no point did it fall or was touched by someone else or misplaced. I contacted customer service and the warehouse..no resolution. I even went it to the warehouse to speak to someone. I can guarantee that the phone had no scratch when it left my house and I had sealed it and placed everything inside the box. AWFUL!!!