Takealot Lost My Item & Closed My Tickets – No Resolution!

I have been a loyal Takealot customer for years, but this experience has completely shattered my trust. Not only did Takealot send me the wrong item, but when I followed the correct return process, they mishandled the case so badly that I am now left without the item, without a refund, and without any answers.

Here’s what happened: I ordered a hairbrush but received the wrong one.

I returned it under "wrong item received," following the correct process.

Takealot falsely claimed they were sending it back to me, but the weigh bill was never updated, meaning they never actually sent it, and they have now lost the item entirely.

After multiple calls and emails, a Takealot representative assured me this would be sorted out. Instead, I received an email telling me to return the item to a pickup point ****m away—which is impossible since Takealot still has it!

Now, all my open tickets have been closed without any response or resolution.

Ticket numbers for reference: #***8, #***4, #***0, #***4, #***1, #***2

At this point, Takealot has effectively taken my money, failed to return the item, and then closed my case without solving it. This is borderline theft.

Final Warning to Takealot: If this matter is not fully resolved within 5 days, I will escalate the case to the National Consumer Commission (NCC) and the Consumer Goods and Services Ombudsman (CGSO). I will also ensure that this issue gains public attention, as it is unacceptable for a company of this size to mishandle a simple return and then ignore the customer.

To anyone reading this—beware. If Takealot makes a mistake, don’t expect them to fix it. I will be taking this matter further.