Takealot lost customer goods and refuse to issue a refund

Goods were listed to be sold through Takealot. Our goods were ****** in the Takealot warehouse. Takealot has taken almost 9months to investigate and are giving us the run around. They have not paid our money back or returned the missing stock. Thing twice before you sell through takealot they are *******. The consultant notes that she cannot give me her work e-mail address or name or surname, how then do we follow up ? or get our money or our goods back. A call was made to takealot on the 22 June 2022 at 12:38. Please can you contact me on *** to resolve