Takealot lost accessories and not honouring exchange

After 4 years my review has been edited.

From 4 stars to 0 stars if I could!

Takealot is extremely poor at customer service and since Amazon has launched their cracks are showing.

I bought a tree pruner that was defective. Returned everything to the takealot driver including a small wooden handle. After 2 weeks of no communication I emailed to ask for the status only to say they declining the exchanged because the small wooden handle is missing.

After much back and forth they are blaming me for not retuning the wooden handle as it was part of the package although I did return it. They say the drivers pic shows no wooden handle but how do they know the handle wasn’t missing by the driver before he took the pic? I got my return notification a few hours after it being collected.

Anyway, I called the head office a number of times and the support is **********, acting on mute, not answering the call, no people skills and just put you on hold when they want. I even got dropped half way through the convo.

Anyways, my tree pruner is being returned 4 weeks later with missing parts that wasn’t originally missing when they received it.

See image for the tiny ass handle they are being anal about which isn’t even a me issue.

I’ll be boycotting this **** company and start supporting Amazon.

Faq takealot