Takealot losing the plot.... obviously no understanding of customer service

I have ordered three items online at Takealot.com on Thursday the 15th of September 2022. One of the items ordered was a Wi-Fi camera. I initially wanted two cameras but when moving to checkout I was requested to reduce my selection as they only had one unit in stock. I reluctantly reduced the selection to only one as I was desperately looking for two units. Received delivery on Friday the 16th of September. After the delivery person left we discovered that the camera was not amongst the items delivered. When I checked the ordered status online it indicated that all three items were delivered. I immediately summitted an online query. After several emails it was confirmed that a mistake was made at the warehouse when they packed the items for shipment. I had to on short notice (and obviously very upset) cancel all arrangements made to have the camera installed. I was subsequently promised that a replacement will be re-ordered and delivered today the 22nd of September. After several emails and a call to the Takealot customer care center it has now been confirmed that the camera will not be delivered as promised - apparently the new replacement order has for some reason been cancelled. The consultant could not provide any details on how this issue will be rectified and by when the delivery will be made. This makes me super angry as I now once again have to cancel the scheduled installation. There are obviously serious shortcomings at Takealot in dealing with issues like this, there is absolutely no way (online) that a customer could track progress of items gone missing/not delivered, nor have I received regular updates on the status of the replacement/delivery. All actions were coming from my side. I have been a regular online Takelot.com shopper for quite a few years but I have come to realize that this might be end of the road for me.