Takealot loosing the quality customer service plot!?

<p>I'm seriously concerned about the lack of quality customer service and guarentees that we have enjoyed for quite some time.</p> <p> </p> <p>The reason for being unimpressed is not due to the fact that I placed my order on the 8th of December.</p> <p>(order payment confirmation trail below)</p> <p><em>Order Number: ********** Ordered on 2016-12-08</em><br /><em>Hi Client,</em></p> <p><em>Thank you for ordering from takealot.com.</em></p> <p><em>We've received your payment for order ********** .</em></p> <p><em>Your order is being processed and your estimated delivery date is Thursday, 22 December 2016.</em></p> <p> </p> <p><span style="text-decoration: underline;">The main concern is the bad customer service, the couldn't care less attitude slowly emerging (in point form);</span></p> <p> </p> <p>1 - I received a mail on Dec 20, 16:22 SAST from Gugulethu Mthethwa informing the order is delayed by 0-1 days and they will process the order asap.</p> <p>2 - On the Dec 22, 16:21 SAST I asked ********** whats the status of the order</p> <p>3 - On Dec 23, 09:11 AM SAST I received a response from Gugulethu Mthethwa, apologising for the delay as the courier company had to deliver it yesterday already, and asking me if i received the delivery.</p> <p>4 - On Dec 23, 9:18 AM SAST, I reply informing I havent received the order as yet, and asking for assistance regarding this</p> <p>5 - On Dec 23, 9:24 PM SAST, I asked ********** whats the status as Gugulethu Mthethwa has not responded as yet.</p> <p>6 - On Dec 23, I called the customer service number on 3 seperate occasions, get past the "select your options" lengthy intro and then the call just goes blank.</p> <p>7 - On Dec 24 at 08:45 AM SAST, I headed over to takealot warehouse in Montagu Gardens CPT, after waiting for 1 hour in lengthy queue; I reached a consultant.</p> <p>8 - Gave my order number, consultant informed me that it is with courier company.</p> <p>9 - I mentioned on their order tracking page on website it says it's at warehouse.</p> <p>10 - Consultant calls supervisor, supervisor says i must call customer service. I said I tried the customer service with no luck. She gives me 2 waybill numbers to call MR Delivery Express and sort it out. I asked if she couldn't assist me instead. They put me through to MR Delivery Express Agent, agent says based on their history the order is with takealot warehouse, and asked to speak to takealot consultant.</p> <p>11 - Long story short - I will receive the order next week, was promised an updated email of acknowledgment of current situation (whilst at warehouse), Im still waiting for that email after 3 hours. </p> <p> </p> <p>It sounds like the takealot procedures in place are mis-aligned with the courier company, and some serious lack of urgency when it comes to customer satisfaction.</p> <p> </p> <p>Please take this seriously, and find a resolution going forward.</p> <p> </p> <p>Concerned Customer</p>