TAKEALOT LOOSING ITS CUSTOMER SERVICE

Dear Takealot Customer Service / Management,

I am writing to formally lodge an urgent complaint regarding my orders #*** and #***.

I recently sustained a back injury and placed these orders specifically to assist with my recovery. Unfortunately, both orders have been significantly delayed. As a result, my condition is worsening due to not having access to the items I urgently need.

What is most concerning is the lack of communication and support I have received. My emails and attempts to follow up have gone unanswered, which is extremely disappointing—especially given what I believed to be a long-standing and trusted relationship with Takealot.

I would like to emphasize:

* I was (and still am) willing to pay additional fees for expedited shipping. * This situation now requires urgent management attention due to its impact on my health. * The current lack of response and service is unacceptable and has severely affected my trust in your company.

I request the following immediate actions:

1. A clear and urgent update on the status of both orders. 2. Expedited delivery arrangements without further delay. 3. Direct communication from a senior representative or manager to resolve this matter.

This situation is distressing, and I sincerely hope Takealot will act swiftly to restore confidence and deliver the level of service expected.

I look forward to your urgent response.

Kind regards, Natasha Jordaan