Takealot looses parcel and does not care at all about customer service.

Friday 26 November 2021 I ordered a video game from takealot.com. On Saturday I received my sms that the parcel was going to be delivered before 17:00 that afternoon. Impressed by the level of service I went about my day. 17:00 came and went and no parcel was delivered. On Monday 28 November 2021 I visited the website to see if the parcel would be delivered later that day, only to find out that the parcel was delivered on Saturday afternoon. Not being the recipient of the said parcel I phoned them to bring it under their attention. Takealot said they would review and come back to me. They later returned and admitted that the parcel was delivered 20 min from the intended address. I requested what they are going to do about this and they said that they are in contact with the Menlyn branch as that is where the parcel were shipped from. From that point forward I could not get anything information out of them, I still have not received my parcel and now they are not returning my emails, they are not responding on social media. I am at wits end. All I want is what I paid for. I am out R2000 and I have no product and is is does not seem to phase the company at all. They do not care about their customers at all, they are only after the money they can make. This is clearly a driver/courier mistake and I, the customer am paying the price and being ignored. I want this solved as soon as possible so that I can move on with my life.