Takealot logistics are broken

I ordered a backpack that was on daily deals on Friday 1 September. I specifically chose to collect it from the warehouse as it is close to home/work and I needed it to use on the morning of Monday the 4th. (The site said it would be delivered by Tuesday 5th)

On 2 September I went to their warehouse to collect it, waited in a queue of around 30 people for about half an hour. Got to the front. The app says "Available for collection from 1 September 2017" but they DID NOT have it available for collection. The service desk person said that I have to wait for an email before collecting it. He said that it was in the warehouse and the stock item had been allocated to the order but it had not yet been "picked and packed".

He could not expedite it even though it was right there in the warehouse and I was there in the warehouse and he was there in front of the computer at the service desk at the warehouse. SO IT TAKES THEM MORE THAN A DAY TO MOVE THE ITEM FROM THE WAREHOUSE TO THE COLLECTION DESK???????????!

I then asked that it be changed to be delivered instead of me wasting my time on collection again. He was also unable to change it to be delivered. Apparenly I have to call the CUSTOMER SERVICE to change it to be delivered.

If I have to phone someone else to change something when I have one of the business representatives at their warehouse standing right in front of me with the goods that I have ordered and paid for in the same building but I am not able to collect it even though their system tells me that I can, then that is NOT CUSTOMER SERVICE.

As with all Naspers linked businesses, their logistics management system is a complete ********.