Takealot, literally...they take a lot

Once upon a time, many weeks ago we bought a dashcam. The thing went faulty well within the warranty period. I made a black dot almost invisible to the eye inside the device as it is not the first time a device is replaced by the same one (I can only assume the supplier staff keep the new device and bring back the faulty one). And oh boy, did it happen, the device was swiftly replaced only to find out it was the exact same one with a totally faulty screen. Weeks ago we were requested to send images from the box, the device ext. Today we were told 'please send pictures'...what happened to the previous pictures emailed ...? Takalot, please the device is faulty, point period. Instead of making it so complicated going nowhere slowly, just f'n replace it and take your responsibilities. On top of it the device is not even expensive. By law you are required to replace a faulty device which is within warranty, really don't understand what is your issue! Your customer service went through the toilet.