1 reviews | Active since Jun 2013
TAKEALOT LIES LIES LIES!
Full Link: [URL Removed]<br> <br> NEVER IN MY LIFE HAVE I BEEN **** TO SO MANY TIMES OVER A 2 DAY PERIOD. <br> The phone which I purchased Last Week Friday and had issues with was logged as a Return / Replacement on Sunday after establishing that it is a FAULTY Device.<br> <br> After speaking to consultant after consultant - A TOTAL OF 7, (Fazeila, Kevin, etc) and Even a MANAGER (Luciano) daily (actually every 3 hours) to find out the status of this Delivery - I was PROMISED that delivery would take place no later than 8pm today. All LIES! LIES from an online eCommerce store? Your only reputation is your word, and it is evident that it means JACK! <br> <br> on Sunday:<br> @ 11:30 the replacement was logged on takealot website (I selected \for delivery"and entered my address)<br> <br> On Monday:<br> @ 09:30 I received a mail stating that my order will be dispatched and I will receive no later than 2 working days.<br> @ 10:30 I received an email stating that my orderC is ready for \""Collection\""???? I immediately phoned phoned takealot who advised that it was a system error and the consultant was to make a note that it is for delivery. Consultant even advised..."""
We are sorry for any inconvenience we may have caused you during your returns process for your replacement item and for the miscommunication that delayed this process.
Our returns process is a highly efficient process and it is unfortunate to hear about your negative experience.
Thank you for taking Maxine from our complaints departments call today and allowing her the time to investigate and resolve this matter as quickly as possible.
As confirmed with our complaints team, your replacement will be delivered to you this evening.
Regards
Takealot.com
We are sorry for any inconvenience we may have caused you during your returns process for your replacement item and for the miscommunication that delayed this process.
Our returns process is a highly efficient process and it is unfortunate to hear about your negative experience.
Thank you for taking Maxine from our complaints departments call today and allowing her the time to investigate and resolve this matter as quickly as possible.
As confirmed with our complaints team, your replacement will be delivered to you this evening.
Regards
Takealot.com
