1 reviews | Active since Sept 2013
TAKEALOT =LIEALOT FALSE ADVERTISING
I pre-ordered a limited edition red ps4 from takealot on the 18th of August, I paid the full amount of R5999 as this would guarantee delivery on the 1/09. I called the 25th and was assured it would be delivered the 1st. I then received an email the 31/08 thanking me for my call that i made that day. I immediately phoned as i never contacted them and was promptly cut off twice by Fatima, then called back and was advised that the incorrect format email was sent and the email i was suppose to get was to advise me of the 1 day delay. I then called the first to find out what time it would be delivered as its my husband bday the 2nd and it is his present. To be told that they dont know when it will be delivered!!! I demanded to speak to a team leader and was transferred to Janice who assured me that she would sort it out. Guess what?? She didn't. After calling me at 12 today to say she will call me back shortly for an e.t.a. Well, she did call me back to tell me that she doesn't know where my order is. Buyers were mentioned, distribution centres in jhb but she assured me it would def get here the 3rd. She would phone me just before 17:30 to confirm. Still waiting at 18:52
We know an apology does not make up for the disappointing experience you've had, especially considering that this was an intended birthday gift. We realise that this particular item is sought after and that many of our customers have been let down by the supplier delay. Our CPT stock did arrive at our DC this afternoon and we are in the process of having these orders packed to ship out as soon as possible. Our courier team has been made aware of this matter and we'll do our best to ensure your parcel is delivered to you tomorrow.
We're sorry that your call wasn't returned as promised either and will address this with the individual involved. We'll instruct our complaints team to liaise with our courier in the morning to make sure this is addressed as a matter of urgency.
Sincerely,
takealot.com
We know an apology does not make up for the disappointing experience you've had, especially considering that this was an intended birthday gift. We realise that this particular item is sought after and that many of our customers have been let down by the supplier delay. Our CPT stock did arrive at our DC this afternoon and we are in the process of having these orders packed to ship out as soon as possible. Our courier team has been made aware of this matter and we'll do our best to ensure your parcel is delivered to you tomorrow.
We're sorry that your call wasn't returned as promised either and will address this with the individual involved. We'll instruct our complaints team to liaise with our courier in the morning to make sure this is addressed as a matter of urgency.
Sincerely,
takealot.com