SC
Simon C

1 reviews | Active since Sept 2012

05 Jun 2015, 17:50

TakeAlot - *****, Lazy, ***********

Quote:<br> <br> Okay, so, this email might be a bit rude because I'm extremely annoyed and disgusted right now.<br> <br> THE COURIER tells me they are coming Wednesday and they will call me before they come. NO CALL, NO COURIER.<br> <br> YOU, TAKEALOT, tell me you're going to tell the courier to come Friday at 3:30.<br> <br> THE COURIER comes at 11 and doesn't bother to call beforehand. Calls me later saying no one was home, BUT THEY NEVER CALLED ME. Then say they will come after 3:30, NO ONE COMES.<br> <br> I contact the TAKEALOT call center who tells me they are going to contact the courier and call me back. NO ONE CALLS ME BACK.<br> <br> I WIPED MY PHONE ON TUESDAY NIGHT PREPARING FOR YOUR ARRANGEMENTS AND HAVE NOT HAD A PHONE FOR 4 DAYS AND NOW IT'S WEEKEND. Seriously people.<br> <br> I hope you're going to make some serious reparations here because I am so disgusted I cannot describe it.

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Replies (1)
takealot.com
takealot.com's reply05 Jun 2015, 18:50
Official
Hello scox127,

Your anger is understood as we'd not be happy either had we been on the other side of this conversation. We apologise for the gross miscommunication with this delivery and the inconvenience & frustration it's caused you. Our courier team is already onto this matter & will do everything they can to get this delivered to you soonest.

We'll also instruct our complaints team to liaise with them in the morning to get insight into what lead to the disappointing turnout of this delivery after which they'll give you a call with an update.

Sincerely,
takealot.com