Takealot let me down

I purchased faceshields which arrived without the earpieces to support them. Takealot rejected the request to return them as their supplier had a non return clause. However the products were faulty and could not be used without earsupports . Poor consumer support from Takealot which has lost a Customer. My order no was Takealot Logo Return Request Reference: MRRN-djkqy-pm9j Created at: 2021-06-21 Journey Image Hi Neville

We're sorry to hear that your recent Takealot purchase is defective. All the information you gave us and the details of our policy are included below for your records.

Unfortunately, your Return Request falls outside of our Returns Policy due to the fact that it is a non-returnable item so we're unable to accept it.

We have cancelled this Return Request, but please let us know if any details in this email are incorrect.

You can track the status of your request at any time, or read the policy as it applies to your item.

Regards, The Takealot Team Your Return Request Product Protective Anti Fog Transparent Face Shield- Reusable Washable-Clarity Mask Order Delivered 2021-05-10 Return Requested 2021-06-21 Reason For Return The product is defective or damaged Quantity 2 Preferred Action Replace this item Comments The items did not have earsupports in the two boxes and could not be used Return Method Collect My AccountOrder HistoryHelpDownload Mobile App Connect with us Facebook Twitter Safe Secure Online Shopping