Takealot let down!

I bought a swing chair from takealot which I needed for an event so I selected next day delivery. I saw that there were a number of vendors that were selling the same chair but I went for the one with the highest rating which was also one of the more expensive ones. The other had low ratings and complaints that the chair did not come with the accessories needed to mount the chair. The one I purchased specified that it included accessories but when it arrived it didn't have them, making the chair ABSOLUTELY USELESS!!! Customer service did not assist me in trying to find a solution for my deadline, telling me that I needed to send it back for inspection instead of just sending me the missing parts as I still had an extra day before I needed it. instead I was told that perhaps they didn't have the part which I thought was WORSE because it means they were willing to charge me full price but knowingly send me something incomplete and just keep quiet about it. Unacceptable - I did not expect this from takealot. I still have no resolution and no response to my mail!!!! Disappointing and infuriating.