Takealot leaves a lot to be desired!

I am looking forward to when Amazon online is open for business.

I ordered products from Takealot, with a total amount sufficient to meet the free delivery criteria set by this company. Both products, according to their website were available. I made the payment through Payflex, which is a payment system offering split payments. On Saturday last week, i receive an email telling me that the one item is not available, and they have cancelled the order.

Mistake number one, don't just make the assumption that I want the money refunded, without first consulting me, secondly try and give the customer an alternative, thirdly don't tell the customer that because the second items value is not sufficient for a free delivery, but they will see if a discount can be given.

They have become too big, have the monopoly, for now, and have lost the plot whereby the customer comes first.