Takealot lacks professional courtesy

Hello Peter,

I wouldn't recommend Takealot to anyone, family and friends, as they don't have a good customer care. On 15 October 2020, I placed an order online, using a voucher I received from my mobile network operator. I realised on 28 October 2020 on their mobile application that the order was cancelled. Upon enquiring with them as to why and what happened, I was informed that the mobile network operator had not paid for the voucher.

Nonetheless, it is not acceptable that they failed to resolve the matter with my mobile network operator, as I had no control over the non-payment, or inform me about this so that I can consult them in this respect. I have lost time (2 weeks) as my plans have been disrupted due to the fact that my order was not handled with professional courtesy. Considering the inconvenience I am enduring, and as they are also failing to update me on the progress they are making to address the matter, I will be using the voucher at other efficient and professional e-commerce retailers if the problem is not resolved by no later than today, 31 October 2020.

Best regards