1 reviews | Active since Jan 2015
Takealot lacks follow through
About 2 weeks ago I registered my displeasure with Takealot. They very kindly responded to me with this message: <br> <br> \Our aim is to offer the best online shopping experience around so it's disappointing to hear we've let you down like this. We're really sorry for the out of stock situation and we'd appreciate the opportunity to try and turn this experience around with you. We've asked our complaints team to liaise with our buyer on this matter to see how best we're able to try and remedy the situation. We kindly ask that you give them a little bit more time to look into our options and to also investigate what has caused this issue. They'll be in touch with you as soon as they've received the necessary information to assist.<br> <br> Kind Regards
As per our previous response we'd still like to assist you with this matter, however we've had trouble getting in touch with you to do so. Our complaints team tried calling you on the number associated with your Hello Peter account, but they were unfortunately not able to reach you. They also e-mailed you on the e-mail address associated with your Hello Peter account on 9 October to provide you with alternative options as the item you originally ordered was a limited deal, of which stock had unfortunately depleted by the time your order had been processed.
Our complaints team will try contacting you again to assist. We kindly ask that you keep an eye out for their call or reply to our e-mail.
Kind Regards,
takealot.com
As per our previous response we'd still like to assist you with this matter, however we've had trouble getting in touch with you to do so. Our complaints team tried calling you on the number associated with your Hello Peter account, but they were unfortunately not able to reach you. They also e-mailed you on the e-mail address associated with your Hello Peter account on 9 October to provide you with alternative options as the item you originally ordered was a limited deal, of which stock had unfortunately depleted by the time your order had been processed.
Our complaints team will try contacting you again to assist. We kindly ask that you keep an eye out for their call or reply to our e-mail.
Kind Regards,
takealot.com