Takealot - Lack of Comms and Incorrect Products

I have always ordered with Takealot, due to convenience and their great communication. However the last few times i have ordered have not been pleasant especially the latest one.

There were two occasions that I ordered, items on my order were canceled on delivery day with no comms as to why, only when i asked i got told that the supplier does not have it - there should be a comm before delivery to ask if we would like an alternate option.

The order that upset me the most is where i ordered a canister set, labelled sugar, coffee and tea. The first one i received, was designed completely different to what i ordered and the box said, SPICE CONTAINERS. I logged a return, and requested an exchange, i received the second one today, where they sent me the same design but all the bottles are different sizes, and still with no label on them showing sugar, coffee and tea.

As mentioned, Takealot is used due to convenience, however this has been a great inconvenience as i have to keep working around the admin of returning incorrect items. Ensuring i am home for them to collect and re-deliver.

Please work on your customer experience, you used to be great, but i guess as you getting more business you are losing focus on your customer experience.