Takealot lack of after sale service

I bought an extractor fan Elica IXA 60 from Takealot ( supplier Masons ) I sent a query about missing parts in the box the part which was in assembling instruction booklet . I logged a call + called them 12 August 2020 spoke to Dawn Peterson and sent her an e mail to her , she come back with questions that I asked in my mail and after a few e mails I was told to contact supplier , I asked why should I ? if I buy a product from Makro and I have a problem I go back to Makro not to the supplier .I called the supplier who said they would come back to me , still waiting .I called Dawn and asked to speak to her manager .Lawrence Toyi called me back and promised to look into it , he passed the query on to Siphosihle Qoboshiyana who sent me an e mail telling me to call the supplier I again said why and told him again they dont call back !! I called takealot and asked to speak to Lawrence Toyi he was on another call Monique asked Lawrence to call me and sent him an internal e mail to call me but still waiting .I again sent Lawrence and Siphosihle and email ....still waiting .Takealot want to claim to be the best online service ..wonder what their thoughts are on after sale service ????