Takealot Kimberley Dispatch Office terrible service

Specific Kimberley Northern Cape dispatch depot, deliver to Jan Kempdorp. I received my goods perfectly on Saturday. Driver called and wanted directions, no problem. On Saturday he told me a different driver will deliver Monday. Monday morning early I received sms like always, out for delivery and I wait all day. At 16.51pm I received an sms, that they could not reach me, delivery is rescheduled. Yesterday 14.26 again they send email with :Recipient wasn't available to take delivery, so we'll reschedule. I tried calling the branch in Kimberley, no answer. I called head office and talked to Russell and he said if I don't get a hold of Kimberley, he won't either. I finally got a hold of Kimberley office at 15.54 and then the lady told me it's not my fault, it's theirs? They load it on the wrong truck? Some lame excuse. And not a word again. No sms today, no delivery is scheduled? No answer at Kimberley office. Terrible service. Very unhappy!