Takealot killed Kalahari's great service

I have been a customer of Kalahari for a couple of years now. I ordered my first order from Takalot since the merge. My order value was R 400-00 odd. They delivered a Nintendo console yesterday. I phoned them and informed them of their mistake. They assured me that my parcel has not been sent and that they will be sending someone to fetch this parcel. Last night I got an e-mail saying that my parcel has been delivered. I phoned this morning and said that it has not been delivered and they said they will give me a call to advice when they will be correcting this and getting the console. I phoned again as I am about to leave and just wanted to follow up as to what is happening. I got told that my parcel has been delivered yesterday. I told the lady I give up and will be selling the console to get my money back, suddenly the notes appeared on the system, that I did call before. They will be escalating this matter. This means that both myself and the other party are waiting on goods (which has been delivered according to Takealot). What would they have done if I never informed them, of the mess. Honesty to buy at Takealot takes a lot of following up.