Takealot - Keter lounge suite poor quality & bad service

I have purchased an outdoor Keter lounge suite at the end of May 2022 & received it in June 2022. I opened the box only in Jan 2023 to assemble it. The parts were broken making it difficult to set up. The plastic of inferior quality. I then noticed that the lounge suite was Grey not cappachino as I had ordered. I tried Superglue to mend all the broken parts. I got fed up as the lock system meant that more parts were going to break since the plastic was so soft. I logged a return which was still possible. From 04 Jan to date all I get are emails regarding that may not get a refund, credit or exchange. I returned the lounge suite in excellent condition & I did explain the parts were broken. Takealot have been stalling to refund or credit me. To date there has been no assessment by the supplier. No wonder they are losing sales. There is no customer number. Their after sales services is really bad. Even the quality of their some products is of inferior quality. They have the lounge suite my money.

I ideally want a refund since another replacement lounge suite would still be inferior quality. The locking parts are thin soft plastic which can break off easily. I don't want that hassle again.