Takealot Kenwood Vacumn Cleaner sale

Purchased a Kenwood Vacumn Cleaner which gave troubled the 2nd time we used it. Logged a return. Was told the Upholstery Brush not in box. Problem is it was never in the box as per 3 other websites that sell the very same vacumn cleaner, it is not in the box. Takealot description of what is in the box is incorrecr. Cannot get through to the Call Centre and mails to takealot under "Contact Us" do not work. Have asked them to check other stock they may have. No one replying to emails sent. So now what do we do?????