Takealot just outright denies RMA on laptops before requesting information.

I bought the Asus X505ZA through Takealot being aware of the fact it only came with 4gb of RAM. So I bought another 4gb stick of RAM that was compatible with the laptop so that it could be installed after the fact. When I received the RAM and laptop I took it to have the RAM installed. And of course there is something wrong with the laptop. The moment the ram was installed the machine would no longer boot correctly. RAM removed and it boots fine. So something is wrong with the RAM or the slot. Send the laptop in and what do the people at Takealot say? "your return will be declined due tempering as we require proof that indicates that you have taken the laptop to certified service centre that is qualified enough to operate this device." Nevermind the lack of any punctuation or proper English. They want to decline because they didn't bother to even ask first for a. proof of where I took it in the first place and b. don't want to ask me after they say that. There is a clear problem with the laptop and they don't want to even look at it. In fact the first real email they wanted was asking me for the password to the laptop. Why do you need that to check if putting a stick of ram in makes the machine not want to boot? What does a password have to do with checking if there is a defect on the ram slot? Nothing. I have work documents that have been transferred to and secured to the laptop. Why on earth would I give you my password? Just format it like every manufacturer would.

The point I am making here is that Takealot's team there don't want to ask the questions they should ask first. I told them I took it in to get the ram upgraded. It didn't work. If they wanted to ask me where I took it, they should have done that first. Even then if they didn't they should at least say "well for now we are declining it until you send us proof". But the way they have interacted with me shows that they don't really care and just want to deny it.

I want what I payed for. A laptop that actually works correctly and can be upgraded. And what in their books does "qualified enough to operate this device." mean? I have worked in IT for 10 years on repairs and programming. Am I qualified? Is the business I took it to for the upgrade (because i don't want to waste an hour or two removing *****s and testing ram), not qualified enough to "operate this device".

Takealot you have some problems. I want my laptop that I paid good money for sent to the people at Asus to see what is wrong with it to find out if it is defective or not. Because Takealot doesn't even want to do that. They just want to outright deny you right off the bat. Or you can give me my money back or replace the device with a new one that actually functions correctly. The device isn't even a month old and has been used for a few days. This is nonsense.