Takealot just ignores customer complaints and queries.

I bought a UPS from takealot about a week ago. Their is supposed to be a software download to manage it from your PC. Their was no link in the instructions as to where to download it from. Although it clearly states their is controlling software that's supposed for it on the packaging. I messaged them about it after hunting for a way to get hold of someone in this company. A Lauren Leigh-Jarvis rep****. She said she would look into it with the manu****urer.I also made my own attempt to contact the manufacturer 'FiveStar''to no avail. As yet I still have not gotten a reply from Lauren.I email her back and got no response. I need a refund if you cannot provide the software. Service is non-existent at this place. They have no customer service number of any dedicated email for queries. I did manage to find a company called Scoop thou to buy electrical goods from online. They are much more customer driven and alot cheaper. I will only buy from takealot.com as a last resort in future.