Takealot just got a lot more Impersonal

I tried to contact Takealot to split an order. Some of the items must have become "ships in" after I placed my order and I am now past my original delivery date with no explanation. And of course it is now impossible to see on my order which of these items are delaying the order too. Another functionality not available.

The Website is outdated and the FAQ refers to a "contact us" button that does not exist on PC.

In the past there was a functional call centre that could cope with the problem within minutes. Now all phone numbers have disappeared into the void.

Clearly a case of wanting to be like the "big boys" Takealot has now done all it can to distance itself from the clients. What used to be a good business has now turned bad.